Have you used online estate agent Tepilo? Please leave your review below.
Note: we do not verify your purchase but do monitor submission IPs and trends to prevent abuse.
Very poor, avoid them
The whole basis of any sale is getting the valuation right. Tepilo have failed utterly in this respect. They have overvalued my home by carrying out a data analysis of sales prices in the area. This is claimed to be updated every three months but they have used properties that were demolished ten years ago to arrive at the valuation of my home. They have also used an average of all properties and failed to distinguish between property details and fail to realise that all houses in a road do not have the same floor plan or specification.
Consequently, the number of viewings has been very low and no offer has been made. This is not surprising as my home has been overvalued by a considerable amount. The "valuation" asks for my agreement to the sale price and my comments. Just why am I paying for a "professional service" if I am supposed to perform the value judgements that professionals are to perform.
I complained to Tepilo about this failure to exercise their duty of care towards me and the responses are derisory. They have failed to deal with each point raised, but have chosen to take the money from my bank account despite me cancelling the contract. I now have to take them to the small claims court to recover the fees.
Customer service has been abysmal if non-existent and there is no proper complaints procedure. The Company fails to be accountable for its lack of action.
Too many upsells - didnt like that.
The sales rep that I spoke to (after hours) had minimal expertize. I asked basic property questions and they just didn't have a clue. Will not be using
Didn't call back when they promised they would. Will give them one more chance before moving on...